Based on Dealing with Difficult People by Roy Lilley, this course will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. Including example dialogue, it will help you avoid horrible situations and keep your cool.
By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This essential course provides the tools and techniques you need to get the best out of the worst.
Once you have bought this course you will be able to receive 25% off the book Dealing with Difficult People to support your online learning.
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